Privacy Policy

Last updated: August 24, 2025

Our Commitment to Your Privacy

At NeoBase, your privacy is our top priority. This Privacy Policy explains how Aurivance Technologies LLP ("we," "us," or "our") collects, uses, protects, and handles your information when you use NeoBase, our AI Data Copilot platform. We are committed to transparency and ensuring your data remains secure and under your complete control.

Key Principle: We believe your data belongs to you. We do not sell, rent, or use your database content for training our AI models or for any purpose other than providing you with our service.

About Aurivance Technologies LLP

NeoBase is developed and operated by Aurivance Technologies LLP, a technology company incorporated in India, specializing in AI-powered data solutions and enterprise software development.

Company Details

Legal Name: Aurivance Technologies LLP
Registration: Limited Liability Partnership
Jurisdiction: India
Primary Business: AI & Data Technology Solutions

Service Focus

AI-powered database assistance
Enterprise data management
Self-hosted solutions
Open-source technology

Information We Collect

1. Account & Authentication Data

Basic Account Info: Username, encrypted password, account creation timestamp
Authentication Tokens: Secure session tokens for maintaining login state
User Preferences: Application settings, theme preferences, language choices
Activity Timestamps: Last login, last active session, account updates

2. Database Connection Information

Connection Parameters: Database host, port, database names, connection types
Credentials: Usernames and passwords (encrypted using AES-256)
SSL Configuration: SSL certificates, connection security settings
Schema Information: Table structures, column definitions, relationships (for AI query generation)
Connection Metadata: Connection nicknames, descriptions, creation dates

3. Chat & Interaction Data

User Queries: Your natural language questions and requests
AI Responses: Generated explanations, suggestions, and recommendations
Generated Queries: SQL and database queries created by our AI
Query Results: Metadata about query execution (not actual data content)
Chat History: Conversation threads, timestamps, message context
User Feedback: Ratings, corrections, and improvement suggestions

How We Use Your Information

Core Service Operations

AI Query Generation: Process your natural language requests to generate appropriate database queries
Database Connectivity: Establish and maintain secure connections to your databases
Data Analysis: Provide insights, suggestions, and explanations about your data
Context Preservation: Maintain conversation history for better AI responses
Authentication: Secure access control and user session management

Security & Reliability

Threat Detection: Monitor for suspicious activities and potential security breaches
System Monitoring: Ensure service reliability and optimal performance
Error Resolution: Debug issues and improve system stability
Backup & Recovery: Maintain data integrity and service continuity
Compliance: Meet security standards and regulatory requirements

How We Protect Your Data

🔐 Advanced Encryption

Data at Rest

AES-256-GCM encryption for all stored data
Separate encryption keys for each data type
Database credentials encrypted with unique keys
Spreadsheet data encrypted before storage

Data in Transit

TLS 1.3 for all client-server communication
Encrypted database connections (SSL/TLS)
Secure OAuth flows for third-party integrations
Certificate pinning for additional security

🏢 Self-Hosting for Maximum Security

For organizations requiring complete data control, NeoBase offers self-hosted deployment options:

Complete Control

Data never leaves your infrastructure
Your own encryption keys and certificates
Custom security policies and configurations
Full audit logs and monitoring

Deployment Options

Docker containers for easy deployment
Kubernetes orchestration support
Cloud provider agnostic
On-premises installation guides

Data Sharing and Third Parties

❌ What We DO NOT Do

Never sell or rent your data to third parties
Never use your database content to train our AI models
Never share sensitive data with unauthorized parties
Never access your databases without explicit permission
Never use personal data for marketing without consent
Never share data with competitors or similar services
Never use data for purposes other than service delivery
Never retain data longer than necessary

✅ Limited, Necessary Sharing

AI Service Providers (OpenAI, Google)

What we share: Database schema information (table/column names, types) and your natural language queries
What we DON'T share: Actual data content, connection credentials, or sensitive information
Purpose: Generate appropriate database queries based on your requests
Your control: You can opt out of AI features in settings

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, please don't hesitate to contact us:

Contact Details

Email:
hi@neobase.cloud
office@aurivancetech.com
Phone:
+91 7004297500
+91 9877253751
Website:
https://neobase.cloud

Effective Date & Version

Effective Date: August 24, 2025
Version: 1.0
Last Review: August 24, 2025

This Privacy Policy supersedes all previous versions. By continuing to use NeoBase after the effective date, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.